Refund policy
Returns & Refunds Policy
All sales are final. Due to the nature of collectible items, including trading cards and sealed products, we do not accept returns or exchanges for reasons such as buyer’s remorse or preference.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item.
To report an issue, email vaultedcollectibles@hobbyvaultcollectibles.com within 3 days of delivery and include clear photos of the item and packaging.
If your claim is approved, we will provide a replacement or issue a refund.
Eligibility for Resolution
To qualify for a replacement or refund:
- The item must be in the same condition as received
- The issue must be reported within 3 days of delivery
- Photo evidence must be provided
Non-Returnable Items
We do not accept returns or refunds for:
- Opened or unsealed products
- Trading cards with minor condition variations (centering, edges, print differences, etc.)
- Buyer’s remorse or incorrect purchases
- Sale items or gift cards
Condition Disclaimer
All raw (ungraded) trading cards may contain minor imperfections typical of factory production, including centering, edges, and surface variations.
We do not guarantee grading outcomes for any raw trading cards.
Exchanges
We do not offer exchanges. If an issue is approved, a replacement will be sent if available, or a refund will be issued.
Refunds
Once we’ve received and inspected your claim, we will notify you of the outcome. If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since approval, please contact us at vaultedcollectibles@hobbyvaultcollectibles.com.