Contact information

We’re here to help! If you have any questions about your order, our products, or anything else, please don’t hesitate to reach out.

Customer Support

Email: vaultedcollectibles@hobbyvaultcollectibles.com

We aim to respond to all inquiries within 24–48 business hours (Monday–Friday).

Order Support

For questions regarding your order (including shipping, tracking, or issues), please include:

• Your order number
• A brief description of your question or issue

This helps us assist you as quickly as possible.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: Closed

Messages sent outside of business hours will be responded to on the next business day.

Returns & Issues

For any issues with your order (damaged or incorrect items), please contact us within 3 days of delivery and include photos if applicable.

For full details, please review our Returns & Refund Policy.

Response Time Notice

During high-order volume periods, responses may take slightly longer than usual. We appreciate your patience and will respond as quickly as possible.